At kidsreturngift.com – Asha Maven customer satisfaction is our top priority. However, we understand that situations may arise where you might need to cancel an order or request a replacement. Our Refund and Cancellation Policy ensures a seamless resolution in such cases.

Cancellation Policy:

• Orders can be cancelled within 24 hours of placement or before dispatch by emailing us at kidsreturngiftz@gmail.com with your order ID. A full refund will be issued to the original payment method.
• Once an order has been shipped, cancellations are no longer allowed.

Return / Replacement Policy:

• If you receive a defective or damaged product, you can request a replacement within 3 days of delivery by emailing kidsreturngiftz@gmail.com. Please include your order ID, a description, and a photo of the issue. Unboxing video is mandatory.
• Replacements will be for the same product, subject to availability.
• If the product is unavailable, you may opt for a full refund or an alternative product of equal value.

Conditions for Returns:

• The original packaging, tags, and price labels must remain intact.
• Returns will not be accepted if these elements are damaged or missing.
• Customer-arranged returns: Customers must ship the product back using a reliable courier. The return shipping cost will be borne by the customer.
• The replacement policy applies only to items damaged or defective upon delivery. Products damaged due to misuse or mishandling by the customer are not eligible.

Refund Policy:

• Refunds will be processed after the returned product clears quality checks at our warehouse. Please allow up to 3 working days for the refund.
• Refunds will be issued via the original payment method. In exceptional cases, we may request bank or UPI details. Ensure accuracy, as we are not responsible for errors in the provided details.
• Non-refundable charges: Shipping and COD fees are non-refundable, even in cases of delayed or non-delivery.
• If an order is refused at delivery or fails due to customer negligence, a restocking fee of up to 10% and shipping costs will be deducted from the refund.
• Free shipping disclaimer: While your order may have included free shipping, shipping costs are incurred on all orders. If an order is refused, these costs will be deducted from the refund.

General Notes:

• Refund processing begins once you receive a confirmation email regarding your request. If delays occur, please contact us for assistance.
• We reserve the right to decline refund or replacement requests if the policy terms are not met.

Thank you for choosing kidsreturngift.com. We are committed to resolving any concerns and ensuring a positive shopping experience.